joan365 Terms and Conditions

1. Acceptance of Terms

By accessing or using the joan365 platform — including all game sections, deposit and withdrawal features, and account management tools — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the platform. These terms form a binding agreement between you and joan365 and govern all activity on your account. Your continued use of the platform after any modification to these terms constitutes your acceptance of the updated version. joan365 may update these terms from time to time without prior notice, and it is your responsibility to review them regularly.

2. Eligibility

The joan365 platform is intended exclusively for adult users. You must be at least 21 years of age to register an account and use any part of the platform, in accordance with applicable Philippine regulations. By registering, you confirm that you meet the minimum age requirement and that all information you provide during registration is accurate and complete. joan365 reserves the right to request proof of age or identity at any time and to suspend or close accounts where eligibility cannot be confirmed. Residents of jurisdictions where online gaming is prohibited are not permitted to use the platform. It is your responsibility to ensure that your use of joan365 complies with the laws applicable in your location.

3. Account Registration and Security

Each player may hold only one account on joan365. Creating duplicate or multiple accounts is strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. You are responsiblefor keeping your login credentials confidential and must not share your username or password with any third party. If you suspect that your account has been accessed without your authorisation, you must notify joan365 immediately through the contact details available on the FAQ page. joan365 will not be liable for any loss resulting from unauthorised access to your account where you have failed to keep your credentials secure. You must ensure that the contact details and personal information linked to your account remain accurate and up to date at all times.

4. Deposits and Withdrawals

All financial transactions on joan365 are processed in Philippine pesos (PHP) through local payment channels. Deposits are credited to your account balance upon successful confirmation from the payment provider. joan365 does not accept deposits from third-party payment sources — all funds deposited must come from a payment method registered in your own name. Withdrawal requests are subject to identity verification and will be processed to the same or equivalent payment method used for the original deposit where possible. joan365 reserves the right to carry out additional verification checks before processing any withdrawal. Processing times may vary depending on the payment method selected and are subject to the operating hours of the relevant payment provider. For full details on available methods and processing times, visit the Deposit and Withdrawal sections of your account.

5. Responsible Gaming

joan365 is committed to promoting responsible gaming among all players in the Philippines. The platform is designed for entertainment purposes only and should never be used as a means of generating income or resolving financial difficulties. Players are encouraged to set personal deposit limits, take regular breaks, and monitor their gaming activity to ensure it remains within healthy boundaries. If you feel that your gaming habits are becoming problematic, joan365 strongly encourages you to seek assistance and make use of the tools and resources available on the Responsible Gaming page. joan365 reserves the right to impose account restrictions or cooling-off periods where there is concern about a player's gaming behaviour. Players who wish to self-exclude from the platform may request this through the support contact details listed on the FAQ page.

6. Prohibited Activities

The following activities are strictly prohibited on the joan365 platform and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Providing false, misleading, or incomplete information during registration or at any point during account use.
• Attempting to manipulate, exploit, or abuse any game, promotion, or platform feature in a manner not intended by joan365.
• Using automated software, bots, scripts, or any other tool to interact with the platform in place of genuine human play.
• Engaging in any form of money laundering, fraud, or other illegal financial activity through the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to access another player's account or any restricted area of the platform without authorisation.
• Using the platform in any way that violates applicable Philippine law or regulation.

7. Intellectual Property

All content on the joan365 platform — including but not limited to text, graphics, logos, game interfaces, and software — is the property of joan365 or its licensed content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the platform without the prior written consent of joan365. Your account grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. Any unauthorised use of joan365 content may result in account termination and legal action. The joan365 name, logo, and all associated branding are trademarks of joan365 and may not be used without express written permission.

8. Limitation of Liability

joan365 provides the platform on an "as available" basis and does not guarantee uninterrupted or error-free access at all times. To the fullest extent permitted by applicable law, joan365 shall not be liable for any direct, indirect, incidental, or consequential loss arising from your use of or inability to access the platform, including losses resulting from technical faults, payment processing delays, or interruptions to game availability. joan365 is not responsible for any loss of data, account information, or funds resulting from circumstances beyond its reasonable control, including but not limited to network outages, third-party payment provider failures, or force majeure events. Nothing in these terms limits joan365's liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law.

9. Amendments and Termination

joan365 reserves the right to amend, suspend, or terminate any part of the platform, including specific game categories, payment methods, or account features, at any time and without prior notice. joan365 also reserves the right to close any account that is found to be in breach of these Terms and Conditions, with or without prior warning depending on the severity of the breach. In the event of account closure due to a breach, any balance remaining in the account may be forfeited at joan365's discretion. Players who wish to close their own account voluntarily may do so by contacting the support team through the details available on the FAQ page. These Terms and Conditions are governed by and construed in accordance with the laws applicable in the Philippines.

10. Contact and Support

If you have any questions about these Terms and Conditions or need clarification on any of the rules that apply to your account, the FAQ section is the fastest way to find answers to common queries. For matters that are not covered in the FAQ, you may reach the joan365 support team using the contact details provided on that page. joan365 aims to respond to all support enquiries promptly and to resolve account-related concerns in a fair and transparent manner. All communications with the support team should be conducted in good faith and with accurate information to ensure the fastest possible resolution.