joan365 Privacy Policy

Last updated: June 2025

This Privacy Policy describes how joan365 collects, uses, stores, and protects the personal information of players who access our platform in the Philippines. By registering an account or continuing to use the joan365 website, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, the FAQ page is a good starting point for common queries.

1. Information We Collect

When you register and use joan365, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. Identity verification documents may be requested at any point to comply with our obligations under Philippine law. All information collected is limited to what is genuinely needed to provide you with a safe and functional gaming environment.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your account, process financial transactions, and verify your identity as required. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Technical data helps us detect suspicious activity, prevent fraud, and ensure that the platform remains stable and secure for all players in the Philippines. We do not use your personal information to build advertising profiles or share it with third-party marketing networks. joan365 may use anonymised, aggregated data for internal analytics to improve platform performance, but this data cannot be used to identify you individually.

3. Sharing of Personal Data

joan365 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary to deliver those services. These partners are contractually required to handle your data securely and in line with applicable privacy standards. In certain circumstances, joan365 may be required to disclose personal information to regulatory authorities or law enforcement agencies in the Philippines if required by law or court order. Outside of these limited circumstances, your data remains within the joan365 platform environment.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our internal compliance obligations. Transaction records and identity verification documents may be kept for a minimum period as mandated by applicable financial regulations. If you choose to close your account, you may request the deletion of your personal data by contacting our support team through the details available on the FAQ page. Please note that certain records may need to be retained even after account closure to satisfy legal or regulatory requirements. We will always inform you if a deletion request cannot be fully fulfilled and explain the reason why.

5. Cookies and Tracking

joan365 uses cookies and similar technologies to keep your session active, remember your preferences, and ensure the platform functions correctly on your device. These are functional cookies necessary for the operation of the site and are not used to track your activity across other websites. We do not use third-party advertising cookies or behavioural tracking tools. You can manage cookie settings through your browser, but disabling certain cookies may affect the functionality of the joan365 platform. By continuing to use the site, you consent to the use of functional cookies as described in this policy.

6. Security Measures

joan365 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential at all times.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and object to certain types of processing. You also have the right to request the deletion of your data, subject to our legal retention obligations, and to be informed of any data breach that may affect your personal information. To exercise any of these rights, please reach out to our support team using the contact details provided on the FAQ page. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law. joan365 is committed to upholding your rights as a data subject and to handling all requests fairly and transparently.

8. Changes to This Policy

joan365 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players through the contact details associated with their account. The updated policy will always be available on this page, and the date at the top of the document will reflect when it was last revised. Continued use of the joan365 platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your data is being protected.